Spare Parts Coordinator

At LIEBHERR, we are experiencing an extraordinary period of expansion. Our commitment to innovation, excellence, and talent has led us to grow faster than ever before, and we want you to be part of this exciting journey.

As part of this growth, we are strengthening our operations in the state of Querétaro, a region that has become a strategic hub for our development. Therefore, this position requires a willingness to relocate and continue your career at our facilities in Querétaro.

Main activities and purpose of position:

• Sales of Spare Parts, coordination of delivery and ensure customer satisfaction regarding Spare Parts business.
• To identify Spare Parts and deliver on time to customers.

Responsibilities/Duties:

• Coordination and organization of spare parts offers and orders within a market suitable time period, ensuring customer’s satisfaction.
• Responsibility for the support of the Service Department and Service Engineers
• Supporting the Sales Department regarding Spare Parts
• Responsibility for the Spare Part stock and dispatch area
• Correspondence with Headquarters Spare Parts Managers
• Technical clarification regarding Spare Parts and/or recommended Spare Parts lists and offers
• Forwarding of service information
• Preparation of quotations and Spare Parts proposals.
• Pro-active offering of modification kits and exchange programs
• Follow-up quotations and evaluation of reasons for not received orders
• Booking and invoicing of spare parts
• Forwarding shipping documents to customers.
• Monitoring debtors accounts and active collection of outstanding invoices together with the accounting department.
• Arranging and dispatching quality certificates.
• Processing of complaints regarding Spare Parts orders
• Coordination of repairs
• Turnover statistics
• Preparation of proposals for stock keeping
• Assist the Company in any necessary duties to achieve Company goals.

• Perform other related duties as assigned