Senior Aftersales Technical Advisor
The Senior Aftersales Technical Advisor – EMT is a senior, office-based technical authority responsible for providing high-level aftersales technical support for Liebherr Earthmoving products across Australia. Based in Sydney, this role acts as a key technical escalation point for Liebherr-Australia Earthmoving Service (LAS) personnel and customers, ensuring optimal product performance, reliability, and lifecycle outcomes. A core function of the role is direct technical engagement with Liebherr factories, supporting complex diagnostics, warranty assessments, root cause analysis, and the implementation of factory-approved solutions. The position also provides leadership, mentoring, and technical governance to the Aftersales Technical Support function.
Key Responsibilities
- Provide expert technical advice and guidance to LAS Service personnel and customers
- Act as the senior escalation point for complex and high-impact technical issues
- Support and oversee diagnostic evaluation of equipment and component failures, providing guidance on repair, replacement, and corrective action strategies
- Manage dissemination and implementation of factory technical bulletins, product updates, and HSE communications
- Act as the primary conduit between factory engineering teams and local service operations
- Provide technical leadership and mentoring to Aftersales Technical Support personnel
- Support development of technical capability and consistency across the service organisation
About You
- Certificate III in Mobile Plant Technology or Certificate III Engineering (Mechanical) – Diesel Fitter
- Demonstrated experience in Earthmoving or heavy industrial environments
- Proven experience supporting OEM equipment and systems
- Post-trade qualifications in Mobile Plant Technology or a related technical discipline
- Advanced diagnostic and fault-analysis capability across mechanical, hydraulic, and electrical systems
- Strong technical advisory and communication skills
- Intermediate to advanced computer literacy
- Experience with technical databases, reporting systems, and documentation
- Ability to analyse performance data, identify trends, and recommend corrective actions
- Structured, analytical problem-solving approach with high attention to detail
Benefits
- Attractive salary
- Ongoing technical development and factory supported training across a wide range of Earthmoving equipment
- Long-term career stability within a global organisation
- Company motor vehicle provided
- Comprehensive employee benefits, including five bonus leave days, paid parental leave, and early access to long service leave (LSL)
- Discounted corporate health insurance
- Access to employee discount programs with major retailers
Diversity and Inclusion
Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace
To Apply, please click on the link available.
No agencies or third parties please.
Emailed applications will not be accepted.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jennine Williams.
One Passion. Many Opportunities.
The company
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
Location
Liebherr-Australia Pty. Ltd.
1-15 James Erskine Drive
2759 Sydney
Australia (AU)
Contact
Jennine Williams
jennine.williams@liebherr.com
