Spare Parts Advisor
The Mining Parts Advisor is responsible for parts sales and administration, ensuring customers receive the correct components quickly and efficiently. The role provides technical parts support to service teams, helping diagnose parts requirements and identifying the most effective solutions for equipment maintenance and repair events. The Parts Advisor also coordinates logistics and distribution activities to ensure timely delivery of parts to customers and field operations. Strong communication skills and relationship-building abilities are essential to effectively collaborate with customers, service personnel, suppliers, and internal team members, fostering trust and delivering timely solutions to complex challenges. Through proactive problem-solving and a commitment to outstanding customer service, the Parts Advisor helps minimize equipment downtime caused by parts-related issues, ultimately reducing customer operating costs and supporting long-term customer success.
Responsibilities
- Champion Liebherr Environmental, Health and Safety standards.
- Provide parts advice and expertise to all Mining customers, Internal and External.
- Ability to ensure correct parts orders with technicians and service supervisors using technical knowledge of parts components and systems.
- Process all Parts Orders and specified Quotes to all Mining customers, Internal and External.
- Create Purchase Orders when necessary.
- Process non-stock orders and communication with the factory.
- Communicate with Service Team and Parts Planners on part performance, stocking issues and opportunities for improvement
- Technical assistance in quotes as required.
- Process all returns as per the Liebherr Canada return policy and procedure.
- Enter invoices into customer portals where applicable, email invoices to customers where applicable and correct any errors related to billing issues.
- Monitor parts movement from source to destination in coordination with planners, warehouse team members and third party logistics vendors.
- Work with the Field Service Managers, Supervisors, and Technicians to administrate all parts required for support equipment and procurement of consumables.
- Build strong relationships with the Liebherr factories and distribution centers.
- Participate in branch and remote warehouse inventory counts.
- Assist in logistics and operations for mine site deliveries (quotes, directives, communication, coordination with Warehouse Teams, occasional direct delivery to mine site).
- Warehouse support when required (receiving, remote warehouse set up, factory returns, affiliate/factory orders, warehouse maintenance, etc.).
- Ability to operate medium (8T) and large (36T) forklifts and OH cranes (20T).
- Other duties as assigned.
Competencies
- Day and night shift requirements on a 14-day rotation.
- Class 5 License is mandatory with a requirement to drive to local mine site on emergency occasions (unplanned machine downtime) to deliver parts.
- Primary work location is Elkford/Sparwood BC (95%). Some travel may be required to other regional locations for training and/or remote site part management
- Able to access restricted Mine sites (Drug and Alcohol Tests, Security Check)
Our Offer
- Competitive wages with overtime opportunities
- Extensive benefits with employer paid premiums starting day 1
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- $600 annual safety boot & $400 safety glasses allowance*
- Apprenticeship opportunities available*
- International training & development work opportunities for select roles*
- And much more!
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Dure Najif.
One Passion. Many Opportunities.
The company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
Sparwood, BC
Canada (CA)
Contact
Dure Najif
dure.najif@lieberr.com
