District Support Representative
The DSR is trained and appointed by Liebherr as the primary liaison for dealers and customers in an assigned field based territory. In this capacity the DSR supports the dealers in all aspects of product service as it relates to Liebherr Construction and Material Handling Equipment by providing assistance to the dealers in procedures such as machine delivery, inspection, maintenance, service and repair, spare parts, warranty claims and training of dealer's and customer's service personnel.
*For consideration, all candidates must apply through our online career portal. We kindly ask that you do not send applications or resumés via email.
*This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Responsibilities
Essential Job Duties:
- Serves as a high level product support representative for the dealers within the assigned territory.
- Builds positive relationships with the dealer network and the customers within the territory.
- Performs training at dealer level in regard to customer delivery, pre-start inspections, periodic machine inspections, software updates, system downloads, warranty claim procedures, the ordering and stocking of spare parts.
- Assists dealer mechanics with advanced troubleshooting and repair procedures only after remote assistance by the technical call center has been exhausted.
- Examines and evaluates warranty claims upon request of the dealers as well as Liebherr, particularly in regard to defective major components.
- Evaluates dealer’s ability to support Liebherr machine population in their assigned territory, including but not limited to; technician skill level and training plan, sufficient Liebherr specific tools for technicians, and appropriate parts support.
- Analyzes training needs specific to each dealer for continuous improvement in the service support of the Liebherr machines.
- Follows-up on field modifications completions in the assigned territory.
- Holds regular meetings with the dealers within the assigned territory to address any issues or concerns
- Supplies upper management with detailed reports of daily activities, machine issues, dealer activity and customer concerns.
Competencies
Education and Experience:
A combination of education and experience equivalent to a high school diploma or equivalent and five (5) to seven (7) years of demonstrated experience; or equivalent combination of education and experience.
Additional Requirements:
- Travel domestically and internationally up to 80% of the time.
- Ability to obtain and maintain a valid driver license and passport.
- This position is remote work eligible.
Our Offer
Pay Range: $98,000 - $120,000
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Katie Stevens.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
1465 Woodland Drive
48176 Saline, MI
United States (US)
Contact
Katie Stevens
Katie.Stevens@liebherr.com
