Customer Service Administrator
The Customer Service Administrator is the primary and direct representative to Liebherr customers and is critical to the company’s overall success. Primarily responsible for providing effective customer service to all internal and external customers by utilizing excellent communications and maintaining an in-depth knowledge of Liebherr product and support programs. This individual must handle multiple issues and priorities while also facilitating resolution to recurring issues and continuous process improvement.
Responsibilities
- Communicates proactively with customers regarding order status, shipping dates, potential delays, and other critical information to meet specific customer requirements.
- Manages end-to-end repair activities in accordance with customer specifications, contractual obligations, and commercial terms.
- Maintains consistent and comprehensive communication with customers to ensure transparency and satisfaction.
- Responds promptly to time-sensitive AOG (Aircraft on Ground) and expedited service requests.
- Prepares and distributes accurate pricing information through formal quotations, with a focus on optimizing company revenue.
- Coordinates shipping logistics and prepares necessary shipping documentation.
- Identifies patterns and potential operational issues; takes proactive steps to mitigate risks and enhance financial outcomes.
- Investigates and resolves customer complaints, discrepancies, and service issues in a timely manner.
- Collaborates with repair shop, shipping, and supply chain teams to track, expedite, or locate delayed or missing parts/units.
- Prepares and submits various reports for both customers and internal management as required.
- Provides detailed product and service information, including technical bulletins, modifications, and repair/parts data; liaises with field or technical service personnel as needed.
- Participates in customer visits, both on-site and off-site, in coordination with other departments.
- Identifies and pursues opportunities to promote and sell company products and services for mutual financial benefits.
- Maintains a thorough understanding of individual customer requirements to ensure high levels of satisfaction.
- Attends internal and external meetings as necessary.
Competencies
- Education and Experience: High school diploma or GED required (associate’s degree preferred) with 2-4 years of customer service experience; or a combination of education and experience. Previous aviation/airline/repair shop experience is preferred.
- Ability to multi-task and work with limited supervision.
- Demonstrated ability to make decisions; support and explains reasoning for decisions; include appropriate people in decision-making process.
- Demonstrated ability to set and achieve goals.
- Analytical and problem-solving abilities with keen attention to detail; demonstrates accuracy and thoroughness, looks for ways to improve and promote quality. Monitors own work to ensure quality.
- Ability to work independently as well as in a team environment.
- Ability to maintain high degree of motivation in a complex, fast paced team environment.
- Ability to multi-task, maintain organization, and analyze/solve problems.
- Excellent communication, verbal, and written skills.
- Ability to manage multiple tasks and priorities, and utilize critical thinking in the daily performance of duties
- Ability to work in a potentially stressful environment.
- Demonstrate great communication and interpersonal skills.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
Liebherr Aerospace Saline, Inc. continues to be the first and best choice for the supply of products and services for Liebherr’s aerospace and transportation partners in the Americas. Liebherr-Aerospace Saline, Inc. is committed to achieving superior stakeholder satisfaction through continual improvement, regulatory compliance and best value solutions. The company supports customers of Liebherr’s Aerospace and Transportation systems division through technical assistance, repair and sales.
Location
Liebherr Aerospace Saline, Inc.
1465 Woodland Drive
48176 Saline, MI
United States (US)
Contact
Jose Matrille
zay.matrille@liebherr.com
