Specialist - Customer Service (Technical Warranty)
Creating Passion: Your Responsibilities
Role & Responsibilities:
- Manage and process customer claims, ensuring accurate documentation and timely resolution.
- Maintain statistical keys and analyze return reasons.
- Create monthly reports on failure hotspots, anomalies, and warranty cost trends.
- Review and correct claim data to ensure accuracy and compliance.
- Verify pricing, due dates, and compliance before claim processing.
- Track and confirm the return of claimed parts.
Contributing Your Strengths: Your Qualifications
Qualification and Education Requirements:
Experience:
6 to 8 years of relevant experience in spare parts management
Preferred Skills / Special Skills:
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Good understanding of warranty workflows and master data.
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Responsible, precise, and able to work independently.
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Willing to learn with a continuous improvement mindset.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Shweta Chakrawarti.
One Passion. Many Opportunities.
The company
Liebherr CMCtec India Private Limited in Pune (India) was established in 2008 and started its manufacturing plant in its own facility on Pune Solapur Highway in 2012. The company is responsible for the production of tower cranes and drives.
Location
Liebherr CMCtec India Private Limited
Sai Radhe, 6th Floor, Behind Hotel Sheraton Grand, Raja Bahadur Mill Road, Pune, 411001
Pune
India (IN)
Contact
Shweta Chakrawarti
shweta.chakrawarti@liebherr.com
