Specialist - Customer Service (Technical Spare Parts)

Roles & Responsibilities:

• Maintain and validate master data, article codes, spare part kits, parts lists, price lists, and backorder information in ERP systems.
• Prepare analyses, KPIs, and reports to support operational and management decisions.
• Process and manage customer orders, inventory checks, and invoicing.
• Clean inactive or incorrect items to optimize inventory and reduce costs.
• Create and maintain an overview of open backorders with prioritization and Handle incoming tickets (pricing, lead time, standard requests).
• Ensure pricing stability and correct mapping for spare parts and serial items.
• Perform pricing benchmarks against industry standards to identify optimization opportunities.
• Maintain spare parts catalogues and related documentation (including image editing) after change management (ECR).
• Coordinate initial stocking and conduct basket analyses and demand forecasts.