Customer Service Specialist - Sales & Warranty

Roles & Responsibilities:

•    Maintain and validate master data, article codes, spare part kits, parts lists, price lists, and backorder 
information in ERP systems. 
•    Manage spare-parts enquiries, prepare quotations, and process orders in the ERP system, coordinate stock 
availability, lead times, shipment, and delivery follow-ups. 
•    Support end-to-end commercial administration of service jobs, including quotation and approval processing, 
service order management, validation of labour and parts consumption, and billing readiness. 
•    Administer warranty claims by handling claim registration, policy checks, coordination with Quality and 
Service teams, and managing replacement/return workflows and credit note issuance. 
•    Respond to customer service commercial queries related to pricing, freight or express charges, documentation,
and invoice clarifications. 
•    Maintain accurate documentation, trackers, and KPI reports while ensuring adherence to internal processes 
and compliance standards.