Warranty Administrator
About the role
Liebherr-Australia’s Mining Division is currently seeking an experienced and motivated Warranty Administrator to join our Perth Branch. This role is responsible for the efficient processing of warranty claims and ensuring clear, timely communication with customers.
Duties
- A strong understanding of work in progress and warranty claims processes
- Well-developed communication skills, along with exceptional liaison and customer service attributes
- Sound knowledge of Microsoft Office applications
- Reporting skills with the ability to provide accurate and timely information
- Knowledge and understanding of heavy machinery and components
Skills & experience
- Ensure all claims comply with Liebherr policies and guidelines.
- Communicate with customers to provide updates, resolve issues, and maintain transparency on claim status.
- Analyse warranty data to identify trends and recurring issues.
- Prepare monthly reports detailing warranty expenses and provisions.
- Liaise with relevant departments regarding pending and rejected claims.
- Coordinate the return of parts from sites and repairers.
- Maintain warranty claim processing within defined KPIs.
What can we offer you?
At Liebherr Australia, we’re committed to looking after you, with some great benefits including (but not limited to):
- Work on some of the world’s largest and most technically advanced equipment
- Generous employee benefits, including ability to purchase additional leave, paid parental leave, early access to LSL
- wide range of company discounts and retail discount program
- $3000 referral program
Diversity and Inclusion
Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace
Culture
We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers
How to Apply
Click via the link - Applications close Friday 9 May 2025.
Candidates are advised that interviews may commence before closing date. Liebherr Australia would like to thank you for submitting your application.
Employees should advise their immediate responsible manager of their application
No agencies or third parties please.
Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Mansi Nagpal.
One Passion. Many Opportunities.
The company
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
Location
Liebherr-Australia Pty. Ltd.
555 Great Eastern Highway
6104 Perth
Australia (AU)
Contact
Mansi Nagpal
mansi.nagpal@liebherr.com
