Warranty Supervisor
The Warranty Administration Supervisor will work out of the office in Newport News VA, providing warranty support to our Customers and the Factory. This position will be responsible for the day-to-day supervision and administration of warranty for Liebherr USA, Co. – Mobile & Crawler Cranes Division products. This includes supervision of personnel involved in the administration of warranty claims and the return of parts from customers.
This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Responsibilities
- Monitor, process and file warranty paperwork generated in Parts department.
- Oversee and process all supplier and customer claims with LWE and track credit notes for parts.
- Assist Customers with inquiries regarding parts transactions and credits.
- Call customers and arrange pickup of warranty parts that need to be returned.
- Check in all warranty return parts and attach paperwork to process.
- Upon receipt of new or core parts, contact customer and verify reason for return and ensure proper paperwork is completed.
- Oversees and process credit notes for new parts being returned.
- Oversees and follows up with customer on credit notes for core returns.
- Oversees correspondence with LWE concerning warranty/core returns.
- Oversees and processes credits in BaaN, and file copies of credit memos as required.
- Accept all credit notes or denial letters from LWE in LISA and process any credit due to customers.
- Oversees and submits correspondence to customers regarding transactions via fax, email or mail.
- Organize and file all warranty parts orders and correspondence.
- Remains updated on all warranty needs of LWE through periodic meetings and trainings.
- Creates and implements Standard Operating Procedures for returning, claiming, requesting parts warranty, core credits and new returns to streamline processes.
- Creates and implements database tracking system for open claims and common warranty issues.
- Investigates and implements online warranty request system for use with customers.
Competencies
- Associates or Technical degree with 5 years of related experience or a combination of education and experience equivalent to 7 or more years.
- Directly manages the Warranty Administrator and Warranty Parts Inspector.
- Responsible for the overall direction, coordination and evaluation of Warranty team.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Strong written and verbal communication skills. Ability to interface with all levels of staff.
- Ability to work independently and as part of a team. Demonstrated initiative to visualize, organize, manage and complete projects in individual and group settings.
- Demonstrated ability to handle confidential information.
- Knowledge of software and systems related to parts and operations activities; project management software; BaaN or similar ERP software; spreadsheet software; and word processing software.
- Strong attention to detail, including accuracy with numbers.
- Ability to prioritize and juggle multiple tasks.
- While performing the duties of this Job, the employee is frequently required to stand, walk, sit and perform keyboard use/repetitive hand motion. The employee is occasionally required to reach with hands and arms and balance, stoop, kneel, crouch, or crawl and climb; push and pull up to 50 pounds. The employee must frequently lift and/or carry up to 50 pounds.
- Travel domestically and internationally up to 15% of the time.
- Ability to obtain and maintain a valid driver license and passport.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
4800 Chestnut Avenue
23607 Newport News, VA
United States (US)
Contact
Jose Matrille
zay.matrille@liebherr.com
Nearest Major Market: Hampton Roads
