Warranty Administrator
The overall responsibility of this position is to coordinate the processing of warranty claims to LWE. This will include, but not be limited to, data entry into our BaaN system; processing core and new part claims, processing credits once an inspection of parts has been completed; and corresponding with the customer and the factory (LWE).
Responsibilities
- Process and file LUS-LWE warranty claims in LISA II system.
- Process and file LUS-LWE core credit claim in LISA II system.
- Contact customers concerning required return parts via email or phone.
- Arrange and track shipments of required return parts.
- Assist Customers with inquiries regarding parts transactions and credits.
- Correspond with factory concerning warranty/core returns.
- Conduct research, extracts data from appropriate relational databases, prepare statistical reports and spreadsheets.
- Accept all credit notes or rejections from factory in LISA II and process any credit due to customers.
Competencies
- Education and Experience: High School diploma or equivalent education with a minimum of one to three years of experience in a parts or similar environment.
- Strong written and verbal communication skills. Ability to interface with all levels of staff.
- Ability to work independently and as part of a team. Demonstrated initiative to visualize, organize, manage and complete projects in individual and group settings.
- Demonstrated ability to handle confidential information.
- Knowledge of software and systems related to parts and operations activities; project management software; BaaN or similar ERP software; spreadsheet software; and word processing software.
- Strong attention to detail, including accuracy with numbers.
- Ability to prioritize and juggle multiple tasks.
- Travel domestically and internationally up to 5% of the time.
- Ability to obtain and maintain a valid driver license and passport.
- Ability to work overtime as well as on weekends as needed.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
4800 Chestnut Avenue
23607 Newport News, VA
United States (US)
Contact
Melissa Silva
melissa.silva@liebherr.com
Nearest Major Market: Hampton Roads
