Operations Specialist
The Support Specialist provides operational and administrative support to the Liebherr mobile and crawler crane division to help ensure efficient execution of service work, modification campaigns, and field support activities. The role maintains and creates service-related documentation, system processes, tools, assets, third-party support, and logistics so that Field Service Supervisors, Technical Specialists, Technical Advisors, and Field Service Technicians can focus on technical execution and customer support. The position supports the flow of work through systems such as SMS and Jira, monitors open processes and aging items, coordinates tool and asset readiness, and serves as a central communication point for routine job support activities. The role also helps maintain records, supports customer communication on non-technical items, and assists with process consistency, campaign administration, and asset control across the Field Service organization.
*For consideration, all candidates must apply through our online career portal. We kindly ask that you do not send applications or resumés via email.
*This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Responsibilities
Essential Job Duties:
- Analyze Field Service workflow, operational performance, documentation quality, asset utilization, logistics performance, service-call aging, modification campaign status, and cost trends; identify risks, constraints, and improvement opportunities.
- Establish, maintain, and improve operational standards, KPIs, reporting, data-quality requirements, workflow controls, and audit routines for assigned Field Service processes, systems, documentation, campaign activity, logistics, and asset management.
- Exercise independent judgment within delegated authority to prioritize operational activities, determine standard corrective actions and escalation paths, and evaluate the operational impact of customer commitments, asset readiness, technician capacity, cost, quality, and business risk.
- Develop and manage assigned Customer Service asset lifecycle, replacement, replenishment, standardization, and investment plans; evaluate utilization, condition, repair history, demand, operating cost, and total cost of ownership.
- Prepare and present business cases and recommendations for asset investments, purchases, repairs, rentals, replacements, redeployment, supplier selection, and operational expenditures, including analysis of cost, alternatives, risk, customer impact, and budget impact.
- Manage assigned asset and operating budgets; monitor expenditures, commitments, forecasts, variances, and savings opportunities; make or recommend decisions within documented approval and delegated-authority limits.
- Establish and maintain asset-control standards, inventory requirements, standard tool packages, custody controls, deployment practices, audit processes, and corrective actions for assigned Field Service assets.
- Lead cross-functional operational improvement activities with Customer Service and other stakeholders; communicate operational findings, risks, performance results, and recommendations to Field Service leadership.
- Perform other duties and manage special projects consistent with responsibility for Field Service operational analysis, asset planning, procurement, budget control, process governance, and continuous improvement.
- Strong organizational, communication, and follow-up skills with the ability to manage multiple priorities and maintain accurate records.
- Proficiency with Microsoft Office and service-related systems or databases used to manage field service operations, documentation, assets, and communication.
Competencies
Education and Experience:
- High school diploma or GED required; associate degree or equivalent work experience in business operations, logistics, service operations, or a related field preferred.
- A minimum of three years of experience in service operations, field service support, logistics, operations support, or administrative
support within a technical or industrial environment is preferred. Experience working with service systems, asset tracking, documentation control, customer communication, and multi-department coordination is preferred.
Additional Requirements:
- Travel domestically and internationally up to 10% of the time.
- Ability to obtain and maintain a valid driver's license and passport.
- Ability to work nights or weekends, and support on-call or urgent operational support activities as needed.
Our Offer
Pay Range: $80,000.00 - $110,000.00
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Katie Stevens.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
23607 Newport News, VA
United States (US)
Contact
Katie Stevens
Katie.Stevens@liebherr.com
Nearest Major Market: Hampton Roads
