Commercial Manager - Mobile & Crawler Cranes
The Commercial Manager is responsible for the timely and effective analysis of branch financial results and partnering with relevant stakeholders to identify strategies/initiatives that improve financial performance. The Commercial Manager is responsible for defining, assessing and coordinating the improvement of customer service metrics and closely works with the business analyst to present the data through effective models to management. This includes the analysis of trends, changes and KPIs in close coordination with executive leadership. Additionally, the commercial manager supports the legal point of contact in preparing case evidence and documentation.
The Commercial Manager will be the main contact for customer service management and their teams to improve understanding, insight, efficiency and effectiveness of operations and processes within the LUS-LWE service department based on analytical evaluation.
The Commercial Manager manages and communicates with customers on updated service information such as letters, bulletins and modifications.
Responsibilities
- Analyze department/branch results and work with relevant Managers/Supervisors to develop countermeasures to improve financial performance.
- Prepare budgets and forecasts for allocated internal customers.
- Working on LISA, Power BI Reports, BAA and all other related service programs.
- Create reports and queries using MS Access and/or BI applications.
- Prepares and diagrams detailed work instructions for all designed and developed BI reports.
- Implements progressive improvement to the quality and reliability of data within the actual tools through direct projects with the Customer Service Team and IT departments.
- Identifies training opportunities based upon errors detected in the systems.
- Contributes to the development of the Branch’s annual operational plan, travel to the LUS-LWE relevant US branches where required to implement procedures / strategies.
- Provide effective leadership and direction to Branch Administration Team in coordination with the service management team.
- Initiate recommendations for improvement of the organization’s policies and processes.
- Gathers case evidence and documentation by preparing files and inputting information from records, statements, and other documentation to support the legal point of contact.
- Responsible for the correctly worded modification notices.
- Responsible for following up with customers on modification letters and documenting dates as well as customer feedback to those requests.
- Responsible for the correctly worded customer service bulletins.
- Responsible for the correctly worded customer service letters.
- Maintains a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner
- Builds positive customer relationships through effective communication, establishing trust and maintaining confidentiality.
Competencies
- Advanced Technical crane knowledge.
- Advanced knowledge in business software, including but not limited to SharePoint, Excel, Access, PowerPoint, Word and Outlook.
- Exceptional written and verbal communication skills.
- Demonstrated knowledge in data analysis.
- Ability to interact with other departments and customers with tact and courtesy.
- Ability to work closely and cooperatively with colleagues and take direction well.
- Demonstrates strong interpersonal skills and professional conduct.
- Communicates effectively with all levels of management.
- Ability to perform effectively, despite sudden deadlines and changing priorities and in high pressure situations.
- Ability to establish effective working relationships.
- Demonstrates exceptional work habits and is judicious in carrying out assignments without direction.
- Possesses a strong knowledge of computers and standard office equipment.
- Demonstrated ability to make decisions; support and explain reasoning for decisions; include appropriate people in decision-making process.
- Ability to plan, organize, monitor and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.
- Ability to effectively present information and respond to questions from executives, managers, suppliers, customers, and the general public.
- Proficient problem-solving skills and ability to convey complex business concepts in technical language.
- Action oriented with excellent follow through.
- Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to write reports and business correspondence.
- Travel domestically and internationally a minimum of up to 30% of the time.
- Ability to obtain and maintain a valid driver’s license and passport.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
4800 Chestnut Avenue
23607 Newport News, VA
United States (US)
Contact
Melissa Silva
melissa.silva@liebherr.com
Nearest Major Market: Hampton Roads
