Autonomy Support Engineer - Engineering (Tier 4 Support)
The Autonomy Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks with a concentration on autonomous haulage systems (AHS). This includes system analysis and troubleshooting of the trucks' electro-mechanical, and software systems.
Upon hire, you will work days Monday through Friday weekly. In 2025, you will transition to a 12-hour 1 week on 1 week off for 7 consecutive days rotating between day and night shifts. Night and/or weekend shifts are worked remotely.
Responsibilities
- Provides remote and on-site engineering support services that delivers product reliability, functionality and cost requirements, including technical verification, troubleshooting, validation, and commissioning of mechanical, electrical, and software systems.
- Achieves resolution of problems by promptly responding to request for service and assistance and by working directly with Liebherr internal Autonomy Development and Customer Support teams.
- Researches and analyses onboard Autonomy timeseries data logs and compares behavior against application source code.
- Provides a communication link between the autonomy development team and customer support for issue resolution.
- Alerts the organization of potential or known problems that affect the quality of Liebherr products and services.
- Recommends design modifications to hardware, and functional changes to systems and subsystems to improve performance based on field issues.
- Participates in design reviews and provides input for the verification and validation plans of new or redesigned components.
- Reviews and validates new components, designs, and corrective actions to improve truck performance and reliability.
- Effectively engages, establishes, and maintains strong relationships with internal and external stakeholders, to manage and mitigate risks relevant to the truck's design, functionality, and customer relationships.
Competencies
- Education and Experience: Bachelor’s degree (BSME, BSEE, BSCS, Engineering) and 3 years of relevant experience in a mining or engineering environment. Practical experience with Autonomous Haulage Systems in surface mining is preferred.
- Proficient with Microsoft 365 applications such as Teams, Outlook, OneNote, Excel, PowerPoint, etc.
- Proficient with Model Based Software Design, ideally with Simulink.
- Proficient with Object Oriented embedded software programming, ideally with C++.
- Carries out instructions delivered in written, oral, or diagram form; gets clarification; and responds well to questions.
- Reads and interprets documents such as schematics, part and assembly drawings, technical procedures and manuals, spec sheets, operating and maintenance manuals, and safety and governmental regulations.
- Writes clearly and informatively, both in technical and conceptual terms; and reports and presents numerical data effectively.
- Describes technical requirements and issues; speaks clearly and persuasively in positive or negative situations; and demonstrates group presentation skills.
- Identifies and resolves problems in a timely manner; skillfully gathers and analyzes information or data; establishes facts and draws conclusions; and develops alternative solutions.
- Works with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Knowledge of low voltage electrical system design and function and apply basic equations to circuit analysis.
- Understands of the design principles of the electric drive and hydraulic systems used in mining equipment.
- Knowledge of autonomous haulage systems used in surface mining.
- Knowledge of communication protocols (CAN, J1939, etc.), real-time embedded systems, Robot Operating System (ROS), and wireless telemetry, as applied in the surface mining environment.
- Knowledge of the design, specification, and utilization of PLC control on mobile equipment.
- Develops project plans; allocates resources and performs risk management; communicates changes and progress; and follows change management procedures.
- Seeks self-development and provides relevant training to peers, internal and external customers.
- Ability to travel domestically and internationally up to 20% of the time.
- Ability to obtain and maintain a valid driver license and passport.
- Ability to maintain Mine Safety & Health Administration (MSHA) certification.
- Serve on 24/7 rosters up to 12-hour shifts, one week on and one week off, to include night shift every other swing.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier III
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Thomas Steele.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for eight divisions that are positioned across the United States.
Location
Liebherr Mining Equipment Newport News Co.
4100 Chestnut Avenue
23607 Newport News, VA
United States (US)
Contact
Thomas Steele
trey.steele@liebherr.com
Nearest Major Market: Hampton Roads
