Solution Architect for Microsoft Dynamics CRM (m/f/d)
Join LIEBHERR, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Solution Architect – Microsoft Dynamics CRM (m/f/d) to play a key role in our newly established Digital Center in Madrid.
In this role, you will own and shape the global Microsoft Dynamics CRM template of Liebherr’s global S/4HANA template for our Sales and Service companies (“Mixed Sales Companies”).
You will drive the design of standardized, scalable, and customer-centric CRM solutions, promoting global harmonization, best practices, and a template-first approach across entities. You will be part of an international, cross-functional team that values innovation, methodology and long-term thinking, making a direct impact on how Liebherr engages with customers globally.
Creating passion: your responsibilities
- Own the end-to-end Microsoft Dynamics CRM solution architecture within Liebherr’s global template, ensuring consistency, scalability and governance.
- Design and govern global template solutions across CRM capabilities such as: Lead-to-opportunity and opportunity-to-order processes, Account and contact management, Customer lifecycle management, Installed base and asset-related customer views, Case and complaint management, Sales pipeline and activity management.
- Translate complex business and statutory requirements from multiple countries and divisions into harmonized, standard CRM solutions minimizing custom development and ensuring a configuration-first approach.
- Lead and facilitate global design workshops with sales, customer services, and after-sales stakeholders.
- Design and govern the integration between Microsoft Dynamics CRM and SAP S/4HANA (SD, Service, Finance), Microsoft Dynamics Field Service, Installed base and asset data, and Marketing or digital platforms where relevant.
- Act as a trusted advisor to business stakeholders, providing expert guidance across all project phases: Design, realization, testing, cutover, go-live and post go-live stabilization.
- Contribute to change management activities, ensuring adoption of new processes and CRM solution.
- Support the creation of solution documentation leveraging tools such as JIRA and Confluence.
- Collaborate closely with an international, cross-functional team to deliver high quality, scalable solutions that support our global growth.
- Travel (up to 30%) to Liebherr sites worldwide to engage directly with business teams and support deployments.
Contributing your strengths: your qualifications
- Bachelor’s or Master’s degree in Marketing, Information Technology, Business Administration, or related field.
- 7+ years of experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement, including large-scale implementations.
- Proven experience as a Solution Architect or Lead consultant in Microsoft Dynamics CRM programs or template-based rollouts.
- Strong understanding of B2B sales and service processes, ideally in industrial or equipment related industries.
- Deep expertise in Dynamics CRM capabilities, including Sales and customer engagement modules, Case and Service Management, and Platform configuration and customization.
- Experience designing and governing global CRM templates across multiple countries and legal entities. Experience integrating CRM platforms with ERP systems in complex B2B environments is a strong advantage.
- Demonstrated ability to analyze business challenges and translate them into CRM solutions that drive efficiency and value.
- Familiar with JIRA and Confluence (or similar tools) for task management and team collaboration.
- Strong communication and stakeholder management skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences.
- Fluency in English (written and spoken); additional languages (e.g., German) are an advantage.
- A collaborative mindset and ability to work effectively in multicultural and cross-functional teams.
- Willingness to travel internationally (up to 30%) as required by project work.
- Microsoft Dynamics 365 certifications are a strong plus.
Our commitment to you: your benefits
At Liebherr, we believe people are at the heart of our success. As part of our international team, you’ll enjoy a secure role in a family-owned company that values innovation, collaboration, and long-term career growth:
- Competitive compensation and benefits package that recognizes your expertise
- Flexible and hybrid working model
- Creative freedom and responsibility to shape processes and solutions in our global transformation
- Continuous learning and development with tailored training and certification opportunities
- Meal vouchers
- Life and accident insurance
- Option to include a premium private health insurance package as part of the flexible remuneration
- A safe, stable and international workplace within a trusted family business that invests in people
Please note that we can only accept applications submitted through our website, using the online application form.
We do not accept applications via recruitment agencies for this position.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Karoliina Rissanen.
One Passion. Many Opportunities.
The company
Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents.
Location
Liebherr IT Shared Service Centre Ibérica, S.L.
Parque Norte. Alamo building Serrano Galvache, 56
28033 Madrid
Spain (ES)
Contact
Karoliina Rissanen
karoliina.rissanen@liebherr.com
