Head of IT Domain - Sales & Services (m/f/x)
We are seeking an experienced and visionary leader to drive our global Sales & Service capability within Corporate IT. The role is responsible for defining and executing the technology strategy supporting Sales, Customer Service, Commercial Operations and Customer Experience across all regions and business units. The successful candidate will act as a strategic partner to Commercial and Customer Leadership while leading large-scale digital transformation initiatives and managing a global portfolio of applications, platforms and programs.
Internal title: IT Domain Manager Sales & Services (m/f/x)
Creating passion: your responsibilities
- Define and execute the global Sales & Service strategy and roadmap.
- Own the global investment portfolio and capability roadmap.
- Partner closely with Sales, Service and Customer Experience leadership teams.
- Lead global transformation programs across CRM, Customer Experience and Commercial platforms.
- Establish target architectures and technology standards.
- Drive innovation in AI, Customer Analytics, Omnichannel Experience and Digital Commerce capabilities.
- Manage strategic technology vendors and partnerships.
- Lead globally distributed teams and external partners.
- Ensure governance, data privacy, compliance and operational excellence.
- Build and continuously evolve a modern product-centric operating model.
Contributing your strengths: your qualifications
- University degree in Business Administration, Information Systems, Computer Science or a related discipline.
- 15+ years of experience in IT, Digital Transformation or Commercial Technology leadership.
- Strong experience in Industrial B2B Sales, Customer Service or Commercial Operations environments.
- Deep understanding of CRM and customer technology platforms.
- Proven track record in managing global portfolios and budgets.
- Demonstrated success leading large international transformation programs.
- Excellent executive stakeholder management and communication skills.
- Strong leadership and organisational capabilities.
Our commitment to you: your benefits
As an internationally successful family business, the Liebherr Group offers you a secure job, a unique variety of tasks and exciting development opportunities. Become part of our strong team today and get to know the Liebherr Group as a reliable partner. Profit from these benefits:
- A highly strategic and globally visible leadership position with the opportunity to shape the future digital engineering landscape of the company.
- Close collaboration with senior business executives and global teams in a dynamic, international working environment.
- Competitive executive compensation including an attractive remuneration package, comprehensive social benefits, and a company pension scheme.
- A high degree of creative freedom and ownership, enabling you to drive innovation and strategic initiatives.
- A crisis-proof workplace within a stable and future-oriented company.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melanie Grabmair.
One Passion. Many Opportunities.
The company
Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents.
Location
Liebherr IT Shared Service Centre Ibérica, S.L.
Parque Norte. Alamo building Serrano Galvache, 56
28033 Madrid
Spain (ES)
Contact
Melanie Grabmair
Melanie.Grabmair@liebherr.com
