ICT Support Engineer - Level 2
About Us
We’re a global original equipment manufacturer (OEM) with decades of experience, knowledge, and dedication. We are dedicated to seeing our employees work together in environment that creates the highest quality, cutting-edge products, long-lasting relationships, improved organisational and individual capabilities, and we aim to give our employees an opportunity to grow and develop their careers.
About the Role
As a key member of a small dynamic team and reporting to the Team Lead – ICT Operations (QLD), you will be responsible for providing essential technical assistance and exceptional customer service to end-users within the organisation a national scale. The role will suit a service-orientated person who is composed, patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results.
The ideal candidate will have extensive experience in IT operations, strong problem-solving skills, and the ability to manage multiple tasks with minimal supervision. You must be composed, customer-focused, and capable of providing timely and accurate solutions to ensure seamless IT service delivery.
Key Responsbilities
- Provision of IT support services, level 1/2 tickets
- Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support to the branch (this may be in person or over the phone)
- Keep inventory of all equipment, software, and license users.
- Testing new technology and training users
- Active participation in the implementation of new IT solutions and services
Skills & Experience
- 3 years Helpdesk experience preferred
- Diploma in Information Technology is preferred
- Intermediate computer hardware and software installation skills
- Advanced problem-solving skills
- Knowledge in the distribution and disposal of classified data/documents/devices
- Determining customer needs and establishing service solutions and forecasts
- Maintains a positive and optimistic attitude
- Communicates effectively and appropriately with others
- Able to work independently
Benefits
- Generous employee benefits pool, including ability to purchase additional leave, 10 weeks paid parental leave, early access to LSL: wide range of company discounts and retail discount program
- Salary Sacrifice and Novated Car Lease Options
- $3000 Inhouse Employee Referral Program
- $1300 Health & Wellbeing payment
Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace
Culture
We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their
How to Apply
Please apply via My Success / the link below.
Enquires to Jodie Reed - HR Business Partner
Applications to be submitted by close of business by 29 June 2025
Please be advised this position is also being advertised externally.
Candidates are advised that interviews may commence before closing date. Liebherr Australia would like to thank you for submitting your application.
No agencies or third parties please.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jodie Reed.
One Passion. Many Opportunities.
The company
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
Location
Liebherr-Australia Pty. Ltd.
32-40 Southgate Drive
4740 Mackay
Australia (AU)
Contact
Jodie Reed
jodie.reed@liebherr.com
