Technical Reliability Engineer

• Ensures MIN Product Improvement Reports (PIR) issued by product technicians meets the established. requirement and with adequate data and or meaningful information. 
• Reviews PIR’s issued by LZM personnel and conduct analyses of the reliability problems using various sources of information within the Liebherr group. 
• In coordination with Customer Service Team, investigate reliability problems to determine the root causes using methodologies such as the “5-Why”. 
• Develop reporting tools to come up with Root Cause Analysis (RCA) reports 
• In coordination with the Service manager, work with the Liebherr Factories (MIN & EMT) to provide improvements on product issues. 
• Focal point for Field Test implementation and Reporting. 
• Develop monthly product reliability Trend Reporting detailing improvement initiatives and ongoing projects. 
• Where local improvements are recommended, ensure all related MIN Policies are followed including MIN PO MIN 302 37527. (which is about?) 
• Provide technical assistance on all product and/or quality related issues.
• Monitor the local fleet, identify, and report any improvement potential or development need to the corresponding factory 
• Where required, assist the Service Department with planning and execution of field activities to document product and/or service process improvements. 
• Ensure that the quality of product reliability information provided by the affiliate is good enough to allow proper action. 
• Ensure all activities are conducted within Company and Legislative workplace health and safety guidelines.
• Provide technical assistance to the Service manager on reliability related dealings with MIN and EMT factories. 
• Follow up on execution of Customer Service Information TIs as approved with Product support representatives as a means of driving improvements. 
• Provides technical advice in the development of service manuals, Technical Instructions (TI’s) and Service Instructions (SI’s), Engineering Change Requests (ECR’s), and training courses. 
• Issue Product Improvement Reports on specific failures where broader perspective is required to outline the problems. 
• Update PIR’s with Root Cause Analysis Reports issued by Reman Centers. 
• Highly involved in the warranty process, ensures the technical content of claims is clear and complete
• Provide assistance to Service Manager where required.