Service Manager

•    Labor services: embedded (on site), ad-hoc jobs, breakdown services, warranty jobs.
•    Labor Support Packages are known and actively promoted by key stakeholders.
•   Work with Customer Support for the promotion of modular programs, support contracts, and all other services (labor, special tools, repairs, major overhauls, etc....) and digital services (TSA, CDP, Remote service). 
•   Work with Parts Sales for promotion of new parts, reman, hydraulic hoses, GET, wear parts, installation kits, service kits.
•    Coordination and scheduling of new machine builds 
•    Coordination and scheduling of major shutdown/overhaul services.
•    Scheduling and organization of module program internally with Parts Business.
•    Scheduling and organization of module program externally with Customers 
•    Reporting/management of Service Processes.
•     Implementation of current workplace safety and standards.
•    Implementation of workmanship and quality control of work completed. 
•    Define, implement, and promote correct tooling for maintenance tasks - internal and external –
•    Liebherr personnel Utilization measurement, reporting, and forecasting.
•    Engagement of Subcontractors for Field Service.
•    Subcontractor management - Quality, Safety & Utilization.
•    Set up of the Service department, up to the Liebherr standards.
•    Respect the Customer’s guidelines on the mine site as within the workshop.
•    Technical support to the Liebherr equipment in the area.
•    Prepare monthly reports to various stakeholders.
•    Provide Asset management guidelines for customers.
•    Ensure implementation and follow up of CSI.
•    Report and follow up technical issues / improvement request with factories.
•    Ensure that Liebherr Zambia Ltd is represented in a professional manner and is providing the highest possible level of product & technical support.
•    Provide support in the development of service processes and its administration
•    Provide other operational support as required by the Managing Directors 
•    Assist customer to in the development of service processes and development of personnel 
•   Monitor the local fleet, identify and report any improvement potential or development need to the corresponding MIN factory
•   As required, assist the Service Department with planning, execution and supervision of component change outs and planned shutdown work
•    Assist customers with asset management by developing accurate equipment management plans
•    As required, assist Assembly team with technical input on new machine assemblies and commissioning
•    Continually seek parts and service sales opportunities in the region.