Product support Representative

•   Assemble new or used equipment at customer sites and ensure full functionality according to factoryspecifications. 
•   Writes weekly fleet reports on technical problems used to identify trends affecting design production, service, and maintenance processes and make recommendations for modifications to eliminate future problems.
•   Reviews service reports and documentation from customer and field representatives, inspects malfunctioning or damaged product to determine nature and scope of problem, and recommends repair, replacement, or other corrective action.
•   Assist service and project managers, Engineering, and other departments to report and resolve product problems and expedite solutions.
•   Provide on-site technical assistance to help troubleshooting and repair equipment. (To Liebherr Zambia and Customer Personnel).
•   Provide a communication link between customers and the service manager and Field Service Supervisor to help ensure that effective service is provided to the customers.
•   Assist in establishing periodical and preventive maintenance programs including planning and scheduling of equipment maintenance using the manuals and guidelines provided.
•   Provides technical advice, assistance, and supervision to customer and Liebherr personnel for various maintenance tasks (service, minor and major jobs, inspection etc…) provide technical information and assist customer/local organization in completing and submitting warranty claims and ensures parts and paperwork is returned to the main branch as required. 
•   Provide Technical advice in the development of service manuals, Technical Instructions (IT’S) and Service Instructions (SI’S), Engineering Change Requests (ECR’S), and training courses.
•   Conduct On the Job training on safe operations and maintenance of the equipment and demonstrate skills to customer Operations and Maintenance personnel.
•   Assists Service Manager, Field Service Supervisor, Customers and Parts Personnel to ensure adequate inventory levels are maintained at site and equipment locations.
•   Carryout Ground Engaging Tools (GET) and Undercarriage Inspections and provide reports to customers with associated recommendations.
•   Submit Troubleshoot Advisor and Lidos Feedback for upgrade and improvements were applicable.