Service Coordinator
The Service Coordinator will play a key role in supporting our Customer Service department. You will primarily be responsible for the preparation of technical quotations, project management, business development and contributing to continuous improvement.
Key Responsibilities
Responsibilities shall include but are not limited to the following.
- Based primarily in Ireland, plan and coordinate service and support for the full range of products and customer services from Liebherr Container Cranes Ltd.
- Deliver timely support for customers, both directly and indirectly through our global network of mixed sales companies (MSC).
- Preparation and delivery of technical reports on service projects.
- Liaise with internal departments to analyse failures and improve products.
- Work with our sales department and global network of mixed sales companies (MSC) to promote and develop business opportunities.
- Plan and coordinate customer meetings including meeting minutes. Including travel from time to time to meet at customer sites.
- Support service engineers in preparation for site works/projects including documentation.
- Travel from time to time, as needed and as part of role to support the service team and customers.
- Develop and maintain KPI and targets for service quality.
- Maintain a customer focused approach.
- Ensure quality, environmental and Health & Safety standards are always maintained.
- Contribute to continuous improvement and quality management.
- Any other activities that are requested and within the capabilities of and appropriate to the role.
Qualifications, Experience & Core Competencies
- Suitable third level qualification or trade an advantage.
- Previous experience in technical sales an advantage.
- Proficient with the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).
- Prior experience in a customer focused environment an advantage.
- Experience working with an ERP system an advantage, e.g., SAP, Infor.
- Planning and organising.
- Strong verbal and written communication skills to effectively collaborate and interact with team members, management, and customers.
- Customer orientated.
- Ability to multitask and prioritize.
- Proactive attitude.
- Flexibility to self-learn and improve.
- Have a careful, conscientious, and methodical approach.
Benefits
We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn’t enough, we have an early finish on a Friday!
**Please note, CV's will not be accepted directly by email.
**We do not require the assistance of recruitment agencies for this role.
#LCC
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Micheal Maher.
One Passion. Many Opportunities.
The company
Liebherr Container Cranes Ltd. is one of the world's leading manufacturers of ship to shore cranes, rail mounted gantry cranes and rubber tyre gantry cranes. From its base in Killarney, Ireland, the company designs, builds and exports container cranes worldwide. Founded in 1958 as the first Liebherr factory outside of Germany, today, container cranes manufactured by Liebherr in Ireland are renowned for their quality, longevity and productivity.
Location
Liebherr Container Cranes Ltd.
Killarney
Ireland (IE)
Contact
Micheal Maher
michael.maher@liebherr.com
