IT Analyst - Technical Business Analyst

The Role:
In this role your purpose is to proactively support the improvement of business processes (in e.g. hr, sales, design, logistics, production) through strategically aligned implementations, developments and adaptations to both existing and new applications.  As part of the IT Team across the Liebherr Maritime Crane division, you will have interactions with project stakeholders, key users, IT team leaders, domain architects, solution architects.  The employee reports to the I.T. Manager but would usually be embedded in the relevant department for daily work. 

Person Profile:
The ideal candidate is a highly motivated self-starter. You are a strong, articulate communicator, with a confident appearance.  You possess a service mentality and are capable of juggling priorities as needed.  You provide quality support and possess excellent documentation skills.  You are competent at “becoming the expert” through your own research and knowledge gathering.  You have an appreciation of how systems integrate and interact throughout the organisation, with a good knowledge of the operation of complex IT landscapes.  Working in a group environment, you are flexible and demonstrate good teamwork.  Above all you have strong analytical thinking – you have a proven capability to negotiate and build solutions.

Key Elements of the Role:
Responsibilities shall include but are not limited to the following:
•    Act as a liaison between business units and IT teams
•    Working with the process owners (managers and key users), to provide process analysis competence – e.g. preparation of demands and project proposals including mapping of as-is and to-be processes
•    Facilitating discussion by the cross functional teams of key-users (sometimes multi-national) as required to find/realise solutions
•    Experience using a variety of requirement elicitation techniques.
•    Ability to evaluate various solutions to a technical level
•    Ability to write functional/technical specifications that realise the requests with a minimum of customisation
•    Working with IT Team Leaders to support system and application software, setups, and configurations
•    Work on internal controls analysis and updates, reporting
•    Continuous improvement of internal processes, including support and escalation processes