Head of Training Centre

Responsibilities shall include but are not limited to the following.

• Lead and manage the training team, including technical trainers, content developers and coordinators.
• Manage global scheduling, financial planning, capacity planning, and resourcing for all training activities.
• Develop and expand our global training hubs, to improve quality and availability of training courses.
• Ensure all training activity adheres to health and safety, environment, and quality standards.
• Actively engage with internal and external customers to clearly understand their current and future training needs.
• Develop a global training strategy in line with organisational goals and evolving technologies.
• Oversee the development, and modernisation of training courses, materials, and on-demand content.
• Ensure all training content remains current with product development, by coordinating with internal engineering, service, product management and third parties / suppliers.
• Introduce and develop new tools, technology, and delivery methods.
• Support internal learning and development needs for both technical and soft skills, across the business.
• Monitor competition, technical advances and technology in methods for training.
• Promote and market the Liebherr brand and training courses globally. 
• Cooperate and support our global mixed-sales-companies, requiring occasional global travel.
• Contribute to continuous improvement, quality management, and improving the customer experience.
• Maintain accurate training records, KPIs, reporting and documentation.
• Other duties as may be assigned from time to time by management.