Head of Customer Service - Europe

Responsibilities shall include, but are not limited to the following:

–      Based primarily in Ireland, coordinate customer service activity within region, to ensure a high level of customer satisfaction 

–      Deliver timely support for customers, both directly and indirectly through network of mixed sales companies (MSC) 

–      Coordinate labour and equipment for site work 

–      Maintain accurate records for activity and work completed 

–      Monitor reliability of equipment within region 

–      Communication with customers on service and related matters 

–      Liaising with internal departments to eliminate faults and improve products  

–      Promote and market Liebherr brand, products, and services 

–      Continuously monitor competition 

–      Work with Liebherr global network of Mixed Sales Companies (MSC) to promote and develop business opportunities  

–      Share responsibility for supervision of MSC, within MCC division 

–      Monitor and ensure needs for both customers and MSC are achieved 

–      Responsible for planning and achieving business targets within region, and planning budgets and revenue targets 

–      Monitor open customer receivables (invoices), and if necessary, support accounts 

–      Manage direct reports, service engineers, technical advisors, etc. 

–      Support sales and project functions within the department and company to promote and develop business 

–      Establish new and develop existing relationships with customers 

–      Develop and maintain KPI and targets 

–      Maintain a customer focused approach  

–      Ensure quality, environmental and Health & Safety standards are always maintained