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Senior Product Support Representative - Mining Trucks - Factory

Kalumbila
Job ID:  77908
Division:  Mining
Company:  Liebherr-Zambia Ltd.
Work area:  Engineering
Country:  ZM
Entry level:  Professionals
Type of contract:  full time
Vacancy live date: 

Responsibilities

  • Assemble new or used Liebherr equipment at customer sites and ensure full functionality in line with factory specifications.
  • Conduct field trials to evaluate product performance, provide technical feedback to LME, and support the Current Product Support team with findings and recommendations.
  • Write detailed weekly factory reports highlighting technical problems, identifying trends that may impact design, service, or maintenance, and recommending product modifications to eliminate recurring issues.
  • Review performance data and documentation from customers and field teams; inspect malfunctioning or damaged equipment to determine the root cause and scope of issues and recommend appropriate corrective actions.
  • Collaborate with Product Supports and project managers, engineering, and other departments to resolve product issues and expedite sustainable solutions.
  • Provide on-site technical assistance to troubleshoot and repair equipment for both Liebherr Zambia and customer personnel.
  • Serve as a communication bridge between the customer and Liebherr service/project managers to ensure consistent and high-quality service delivery.
  • Assist in developing and implementing preventive and periodical maintenance programs, including planning and scheduling aligned with OEM guidelines.
  • Offer technical advice, guidance, and supervision to Liebherr and customer personnel on service tasks including inspections, minor/major repairs, and overhauls.
  • Support the completion and submission of warranty claims, ensuring correct parts handling and timely return of documentation and components to the main branch.
  • Contribute to the creation and review of technical documentation such as Service Manuals, Technical Instructions (TIs), Service Instructions (SIs), and Engineering Change Requests (ECRs).
  • Conduct training sessions focused on the safe operation and maintenance of Liebherr equipment; demonstrate procedures and ensure effective skills transfer to customer teams.
  • Provide mentorship and on-the-job training to support technician skill development and continuous learning on site.
  • Support Service, Project, and Parts Managers in ensuring optimal inventory levels at site and designated equipment locations.
  • Provide night shift support when required, with eligibility for a Night Shift Allowance of 1.5% of the basic salary per night shift worked.
  • Assist project operations across all work areas including the pit, workshop, and planned maintenance zones.
  • Develop and implement at least three (3) product improvement projects annually aimed at enhancing reliability, performance, or serviceability of equipment.

Competencies

•            Health and safety                                  

•            Strong communication                         

•            Team Spirit                                              

•            Customer focus

•            Analytical Thinking

•            Professionalism

•            Consistent professional improvement

•            Leadership

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Kalengo Phiri.

One Passion. Many Opportunities.

The company

   

Location

Liebherr-Zambia Ltd.

T5 Mwinilunga Road

Kalumbila

Zambia (ZM)

Contact

Kalengo Phiri

kalengo.phiri@liebherr.com

catherine.bwalya@liebherr.com

Apply now »