Digital Products Account Specialist - MCC
The Digital Products Account Specialist is the primary liaison between the Company, internal and external customers for accounts and licenses management for the Crawler Cranes and Deep Foundation Machines Division in the USA; as well as serving as the US liaison with the factory (LWN). Products include any digital products and solutions supplied by Liebherr such as MyLiebherr, MyJobsite and Crane Planner 2.0 and more. The account specialist knows the advantages and benefits of Liebherr Digital Solutions and is responsible for internal and external support, training and increasing Liebherr's market share in the product segment.
Responsibilities
- Central point for account creation, maintenance and license management within customer MyLiebherr accounts.
- Approvals of business relationships and machines for MyLiebherr accounts, through direct communication internally and with customers to confirm machine ownership.
- Onboarding of new customers to MyLiebherr.
- Maintenance of machine assignments across platforms using our customer relationship management (CRM - LiSA) tools.
- Assigning digital product licenses to customers (external and internal) and supporting with the license redemption process.
- Quoting, internal purchasing, and invoicing of digital products.
- Maintaining banners and advertisement of promotion or service actions in MyLiebherr.
- Proactive advice and supporting of our Liebherr personnel and customers in the use and features of Liebherr’s digital products and solutions.
- Proactive license management and renewals when required.
- Relays information from customer visits to the appropriate department managers as required. Works as a team with all departments to ensure strong, positive solutions to customer issues are developed and implemented, resulting in maximum customer satisfaction.
- Continuous monitoring and maintenance of new devices/machines, products and processes or functions as needed.
- Conducting digital product and solution demonstrations to internal personnel and external customers.
- Representation in overarching coordination (customers, service, sales, training, etc.).
Competencies
- Associates degree in related field with 3 - 5 years of experience or a combination of education and experience equivalent to 5 or more years.
- Demonstrated sales and/or customer service experience.
- Knowledge of crawler crane and foundation products/maritime industry and businesses appreciated.
- Demonstrated initiative to visualize, organize, complete support and training in individual and group settings.
- Demonstrated ability to function within a collaborative team environment.
- Demonstrated ability to work independently with minimal supervision.
- Ability to interface with all levels of staff.
- Demonstrated ability to handle confidential information.
- Proficiency in MS Office to include Word, Excel and PowerPoint.
- Travel domestically and internationally up to 50% of the time.
- Ability to obtain and maintain a valid driver license and passport.
- Ability to work overtime as well as on weekends or on call duty.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier III
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Nicole Alden.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
7075 Bennington Street
77028 Houston, TX
United States (US)
Contact
Nicole Alden
nicole.alden@liebherr.com
Nearest Major Market: Houston
