Field Service Technician
Gillette, WY
Job ID:
77789
Division:
Liebherr International
Company:
Liebherr USA Co.
Work area:
Customer Service
Country:
US
Entry level:
Professionals
Type of contract:
full time
Vacancy live date:
The Field Service Technician position is responsible for maintaining, repairing, and troubleshooting trucks and products.
Responsibilities
Level 1
- Works with Technicians to help maintain, repair and troubleshoot mechanical and electrical systems.
- Learns to complete required service and field modifications reports.
- Learns to collect and report system download information.
- Learns the BaaN computer system to ensure parts can be identified and found.
- Participates in the re-build of selected components.
- Successfully interfaces with customers.
- Works closely with warehouse personnel to learn to correctly record parts.
- Learns to access and update the computerized maintenance program.
- Assists Lead Service Technician and Supervisor as needed.
- Promotes safe work habits and complies with MSHA & OSHA regulations.
- Handles and properly disposes of hazardous wastes, such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
- Understands and complies with quality assurance requirements.
Level 2
- Troubleshoots and repairs mechanical and electrical systems.
- Completes and submits required service and field modification reports.
- Collects and reports system download information.
- Participates in the re-build of selected components.
- Successfully interfaces with customers.
- Works closely with warehouse personnel to ensure all parts are correctly recorded.
- Accesses and updates the computerized maintenance program.
- Trains service personnel.
- Assists Lead Service Technician and Supervisor as needed.
- Handles and properly disposes of hazardous wastes, such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
- Promotes a safe work environment by ensuring the group and self-follow established safety procedures including MSHA & OSHA regulations.
- Understands and complies with quality assurance requirements.
- Develops an understanding of systems used on Liebherr Mining Equipment products.
Level 3
- Correctly diagnose failed components and troubleshoots and repairs mechanical and electrical systems.
- Completes and submits required service and field modification reports.
- Collects and reports system download information.
- Participates in the re-build of selected components.
- Effective interface with customers.
- Works closely with warehouse personnel to ensure all parts are correctly recorded.
- Accesses and updates the computerized maintenance program.
- Ability to be a Lead Service Technician and assist the Supervisor as needed.
- Promotes a safe work environment by ensuring the group and self-follow established safety procedures including MSHA & OSHA regulations.
- Handles and properly disposes of hazardous wastes, such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
- Understands and complies with quality assurance requirements.
- Trains Service Personnel.
- Ability to acquire and maintain Mine Foreman’s certificate, as required
- Ability to acquire and maintain MSHA Electrical Certification, as required
- In addition to Level II competencies, demonstrate proficiency in trouble shooting, repairing or performance of:
- High Voltage Drive System
- Programming of PLC’s
- Ability to be shift leader on truck assemblies or major rebuilds
Level 4
- Provides technical leadership to technicians.
- Trains service personnel.
- Diagnoses failed components.
- 24/7 on call status unless otherwise scheduled.
- Troubleshoots and repairs mechanical and electrical systems.
- Completes and submits failure and field modifications reports.
- Collects and reports system download information.
- Participates in the re-build of selected components.
- Interfaces with customers.
- Works closely with warehouse personnel to ensure all parts are correctly recorded.
- Works closely with LME engineering and maintenance on product support and development.
- Compiles parts lists, as needed.
- Accesses and updates the computerized maintenance program.
- Assists supervisor, as needed.
- Completes monthly Mine Safety & Health Administration (MSHA) and Occupational Safety & Health Administration (OSHA) electrical inspections.
- Promotes safe work habits and environment.
- Handles and disposes of hazardous wastes, such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
- Promotes a safe work environment by ensuring the group and self-follow established safety procedures.
- Understands and complies with quality assurance requirements.
- Ability to acquire Mine Foreman’s certificate, as required
- Ability to acquire MSHA Electrical Certification, as required
- Ability to acquire LME and AWS Certification for frame welding on Liebherr trucks
- In addition to Level III competencies, demonstrate proficiency in trouble shooting, repairing or performance of:
- Programming of all electrical systems, as required
- Ability to maintain all certifications, i.e. electrical and welding
- Ability to be shift leader on truck assemblies or major rebuilds
- Ability to be direct contact to LME-NN Engineering Group
Level 5
- Provides technical leadership to technicians.
- Trains other service technicians.
- May be responsible for assigning tasks and directing workflow to other service technicians (2-10 employees).
- Diagnoses failed components.
- 24/7 on call status unless otherwise scheduled.
- Troubleshoots and repairs mechanical and electrical systems.
- Completes and submits failure and field modifications reports.
- Collects and reports system download information.
- Participates in the re-build of selected components.
- Interfaces with customers.
- Works closely with warehouse personnel to ensure all parts are correctly recorded.
- Works closely with LME engineering and maintenance on product support and development.
- Compiles parts lists, as needed.
- Accesses and updates the computerized maintenance program.
- Assists supervisor, as needed.
- Completes monthly Mine Safety & Health Administration (MSHA) and Occupational Safety & Health
- Administration (OSHA) electrical inspections.
- Promotes safe work habits and environment.
- Handles and disposes of hazardous wastes, such as oil, antifreeze, transmission fluid, auto parts cleaner and similar material.
- Promotes a safe work environment by ensuring the group and self-follow established safety procedures.
- Understands and complies with quality assurance requirements.
- Ability to acquire Mine Foreman’s certificate, as required
- Ability to acquire MSHA Electrical Certification, as required
- Ability to acquire LME and AWS Certification for frame welding on Liebherr trucks
- In addition to Level III competencies, demonstrate proficiency in trouble shooting, repairing or performance of:
- Programming of all electrical systems, as required.
- Ability to maintain all certifications, i.e. electrical and welding.
- Ability to be shift leader on truck assemblies or major rebuilds.
- Ability to be direct contact to LME-NN Engineering Group.
Competencies
- Education and Experience:
- Levels 1-2: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
- Level 3: A combination of education and experience equivalent to a high school diploma, technical school or apprenticeship, and three years of maintaining heavy industrial equipment.
- Levels 4-5: A combination of education and experience equivalent to a high school diploma, technical school or apprenticeship, and five to seven years of experience in Liebherr or related Off Highway Vehicle (OHV) equipment.
- Ability to train others.
- Demonstrated thorough understanding of systems used on Liebherr Mining Equipment trucks and products.
- Demonstrated ability to use Microsoft Windows and Office.
- Strong verbal and written communication skills.
- Ability to read, interpret, understand and explain to lower-level technicians maintenance and parts manuals.
- Demonstrated self-starter who is able to work independently as well as a team member.
- Demonstrated mechanical and electrical maintenance skills.
- Ability to read blueprints and schematics.
- Ability to work on a variety of equipment at various locations.
- Ability to receive and maintain MSHA electrical certification as required.
- Ability to work overtime, as needed.
- Ability to write basic to mid-level difficult reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from internal and external customers.
- Ability to maintain Mine Safety & Health Administration (MSHA) certification.
- Ability to work a flexible work schedule required to meet shift schedules.
- Ability to maintain a valid driver’s license.
- Ability to work overtime as needed.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus: Tier IV
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Melissa Silva.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
5800 South Douglas Highway
82718 Gillette, WY
United States (US)
Contact
Melissa Silva
melissa.silva#liebherr.com
