Service Engineer & Aftersales Coordinator

Field Service & Site Operations

• Execute erection, commissioning, and troubleshooting concrete batching plants and related equipment

• Perform diagnostics across mechanical, electrical, hydraulic, and control systems

• Support planned maintenance, breakdown interventions, and plant upgrades

• Supervise plant modifications, retrofits, and technical site works

• Provide operator and maintenance training on-site

Aftersales Coordination & Technical Interface 

• Coordinate technical aftersales cases with factories and internal stakeholders

• Follow up on warranty topics, technical escalations, and service actions

• Support spare parts identification and service offer preparation

• Maintain structured tracking of open service cases

• Support customers with equipment optimization and lifecycle topics

Automation, Electrical & Control Systems

• Work with PLC-based control systems, HMIs, and plant automation

• Read and interpret electrical schematics and control logic

• Support diagnostics and minor control modifications

• Assist with electrical panel verification and troubleshooting

• Interface with factory automation teams when required

Customer & Dealer Engagement

• Engage directly with customers on technical and after-sales matters

• Support dealers with technical guidance and escalation coordination

• Participate in customer meetings when technical alignment is required

• Strengthen customer confidence in Liebherr service capabilities

Internal Coordination & Continuous Improvement

• Work closely with the Division Head to support aftersales process improvements

• Share structured field feedback to support product and service enhancements

• Ensure compliance with reporting, company policies and HSE standards

• Balance field assignments and office coordination responsibilities