Customer Services - Middle East Regional Representative
Dubai
Job ID:
15877
Division:
Aerospace and transportation systems
Company:
Liebherr Middle East, FZE.
Work area:
Customer Service
Country:
AE
Entry level:
Professionals
Type of contract:
full time
Vacancy live date:
immediately
Responsibilities
- To Monitor customer satisfaction and performance on products & services
- To Establish a consistent network and efficient communication process
- To initiate necessary technical and commercial reviews and coordinate corrective actions Services
- Promote and develop LIEBHERR-AEROSPACE image and interests in the Middle East region
- Ensure customer understanding of LIEBHERR-AEROSPACE products and documentation
- Establish appropriate performance metrics to monitor airlines activities and planning
- Assist Airlines with trouble shooting information in coordination with OEM Technical Support department
- Maintain contact with airlines, identify key stakeholders, organize regular visits and establish a lobbying plan in support of Liebherr’s campaigns
- Assist Customers with all topics relating to LIEBHERR-AEROSPACE systems and components
- Maintain constructive contact with A/C Manufacture’s Resident Customer Support Manager/Representatives
- Coordinate technical actions with Airlines planning departments on Liebherr-Aerospace systems and components
- Coordinate with OEM technical support organizations the relevant follow up to issues raised by the customers
- Follow up in coordination with OEM technical support organizations the reliability of systems and components
- Inform customers of existing and future modification programs and support available
- Coordinate annual Review Meetings to update customer’s key stakeholders on Product and services performance and enhance customer perception regarding LIEBHERR-AEROSPACE
- Support Airline repair shops as necessary
- Identify requirements for specific on-site assistance or training or GSE support
- Ensure continuous and qualitative activity reporting on each customer and visit
- Support LDU AOG Logistic Hotline duties as required
Competencies
- Aerospace Engineering qualifications - Degree level
- Proven experience in Aerospace Technical customer care environment
- Proven experience in support services in the Middle East Region
- English written/spoken fluently, German, French and Arabic would be a plus
- European Passport holder
Our Offer
- Performance-related remuneration
- Interesting and responsible task in a successful company group
- Social benefits of a modern company
Start Date: immediately
Please note – ONLY shortlisted candidates will be contacted!
The company
Liebherr Middle East FZE is responsible for sales and service of construction machinery, maritime cranes as well as aircraft systems and components of the Liebherr Group in the Gulf region. This specifically includes mobile and crawler cranes, concrete equipment, duty cycle crawler cranes, material handling equipment in the maritime field, landing gear, flight controls and air management systems as well as components for the aviation industry.
Location
Liebherr Middle East, FZE.
Plot No. 10508, P.O. Box: 2540
Dubai
United Arab Emirates (AE)
