Service Consultant
Responsibilities
- Handling of inquiries that need additional measures (e.g. modification kits, spare parts kits, additionally needed parts for major components …) from quotation to order completion
- Coordination and organization of offers to ensure customer satisfaction and to gain the related orders
- Follow-up of quotations and evaluation of reasons for orders not received
- Analysis of customers, market and competition in regards to customer needs and sales potential.
- Pro-active offering of customer service products based on analysis and customer needs and gaining related orders.
- Responsibility for implementing customer service campaigns
- Identify opportunities for consultative sales (creating customer surveys)
- Maintain active licenses for digital solution products and actively promote digital solution products to customers
- Liaise between different functions of the business to ensure seamless and orderly processing of customer requests
Competencies
- Customer Service or equivalent experience
- Administrative skills in heavy equipment industry, construction or a distributor environment
- MS Office proficiency, service reporting/time entry and invoicing software
- Methodical, analytical, organized and detail oriented
- Due diligence and promotion of a Health and Safety culture
- Dynamic team player with a positive attitude
- Technical knowledge of heavy equipment, cranes and construction equipment is considered an asset
- Bilingual English - French is considered an asset
Our Offer
- Competitive wages
- Extensive benefits with employer paid premiums starting day 1
- Hybrid or remote work opportunities for select roles*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- And much more
Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Please note the following:
We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.
This position is for an existing vacancy.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Dure Najif.
One Passion. Many Opportunities.
The company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
1015 Sutton Drive
L7L 5Z8 Burlington, ON
Canada (CA)
Contact
Dure Najif
Dure.Najif@liebherr.com
