Heavy Equipment Field Service Supervisor
Come join a family owned OEM company! In this role you will be responsible for overall service operation of the deep foundation equipment division including coordination and supervision of shop and field repair of machines and equipment, warranty repairs, and per-delivery of new and used equipment.
Responsibilities
- Adhere to safety requirements as per company policies
- Handle calls for service department including service issues, scheduling customer equipment for service and concerns of scheduled customer meetings
- Manage work orders including the opening and closing of work orders, factory generated modifications and campaigns, accurately by ensuring that labor, parts, subcontracted repairs, lubricant, supplies and parts credits are accurate and work invoicing is done in accordance with company policies and key performance indicators
- Work in conjunction with the Warranty Manager to resolve customer warranty and claims issues
- Coordinate equipment movement and float moves
- Organize factory generated modifications and campaigns
- Business development for the service department, field and shop
- Maintain and organize orientation and site access requirements
- Advise on technical training requirements for Service Technicians
- Review and approve service reports and work orders
- Manage service department purchasing, verify third party payables, and invoice process
- Coordinate contractors for field and shop
- Maintain service department documentation and prepare quotations
- Coordinate and maintain service contracts including monthly billing
- Coordinate service vehicle fleet maintenance
- Perform other related tasks
Competencies
- Preferrably 5 years of experience within the heavy equipment experience and/or construction
- Previous supervisory experience is preferred.
- Engineering experience will be considered an asset.
- Diploma/Degree in Business also considered an asset.
- Ability to perform multiple tasks and maintain calm in demanding situations.
- Providing detailed and complex information in a clear and concise manner.
- Experience with MS Office, service report/time entry, billing and parts ordering.
- Resourceful and able to work independently with minimal supervision.
- Basic mathematical skills and attention to detail.
- Administrative skills in the heavy equipment industry.
- Superior organizational skills, planning/scheduling of work.
- Report writing and analytical skills.
- Due to the nature of this position, additional hours may be required from time to time to provide technical assistance.
Our Offer
- Competitive wages
- Extensive benefits with employer paid premiums starting day 1
- Hybrid or remote work opportunities for select roles*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- And much more!
Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Natalie Ely.
One Passion. Many Opportunities.
The company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 12 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
1015 Sutton Drive
L7L 5Z8 Burlington, ON
Canada (CA)
Contact
Natalie Ely
natalie.ely@liebherr.com
