Bilingual General Manager, Customer Service, Earth Moving

Collaborate with the Divisional Director to shape and execute a comprehensive business strategy that aligns with Liebherr Canada and Divisional objectives. 

Create strategic business development opportunities to generate new revenue streams and enhance the division's profitability 

Build and maintain strong partnerships with customers, internal teams, and industry leaders through consistent engagement, including site visits and participation in industry forums. 

Regularly connect with Division Factories to align on strategic goals and ensure seamless coordination. 

Partner closely with the General Manager of Sales to align service operations with sales strategies for cohesive business development. 

Oversee and ensure integration of customer service processes with sales workflows, including warranty management, third-party tool approvals, and comprehensive machine documentation. 

Lead and report on customer service financials, including P&L oversight, capital expenditure planning, and workforce management. 

Drive continuous improvement initiatives and process efficiencies to enhance service delivery. 

Nurture collaborative relationships with internal subject matter experts and cross-functional teams. 

Oversee and uphold the customer dispute resolution process, ensuring timely and effective outcomes. 

Champion the development of managers and teams, focusing on building leadership capabilities, promoting professional growth, and maintaining high engagement levels. 

Implement and advocate a strong Health & Safety culture, performing legislative duties as required and ensuring best practices.