General Manager Customer Support East
As part of an internal succession move, Liebherr Mining Australia is seeking a highly strategic and commercially driven General Manager – Customer Support (East) to lead our Customer Support operations across Eastern Australia and New Zealand.
The Opportunity
This pivotal senior leadership position based in Brisbane is responsible for driving operational performance, shaping customer experience, and enabling sustainable long-term growth for one of Liebherr’s most significant regional portfolios.
Reporting to the Executive General Manager – Customer Support (Mining), you will bridge strategic direction with operational execution — ensuring the alignment of people, processes, performance and culture across multiple sites and teams.
This role offers broad influence, high organisational visibility, and the platform to lead a strong team through its next phase of development and operational optimisation.
Key Responsibilities
Key Responsibilities
- Lead the development and execution of strategic and operational plans to deliver revenue, growth, profitability and safety objectives.
- Oversee operational readiness, cost efficiency and capital planning to support sustainable business performance.
- Build and maintain strong customer partnerships, ensuring solutions are tailored to customer needs and aligned with Liebherr’s service excellence standards.
- Enhance commercial structures, processes and systems to ensure integration, optimisation and continuous improvement.
- Analyse customer, market and operational data to identify trends, risks and opportunities for improvement.
About You
About You
You are an experienced leader with proven capability in large-scale operational management within a complex, customer-driven environment. You combine commercial acumen with strong people leadership, and you thrive in building alignment, lifting performance and leading teams through change.
You Will Bring
- A business-related undergraduate or postgraduate qualification (MBA).
- Demonstrated experience leading multi-site operations or service delivery teams.
- Strong strategic thinking, financial planning and commercial management expertise.
- A successful track record in stakeholder engagement, negotiation and customer relationship management.
- Competence in change management, conflict resolution and continuous improvement.
- The ability to coach, influence and empower teams.
Our Offer
Our Offer
At Liebherr, we value your well-being. We offer a culture of recognition and reward, celebrating your contributions and ensuring you feel valued.
You'll have access to generous benefits like retail and medical insurance discounts, bonus leave days, parental leave, and comprehensive training programs, fostering your personal and professional growth.
Diversity and Inclusion
Diversity and inclusion sit at the heart of the Liebherr Group's Core Values.
We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace
Culture
We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.
If you have any questions, please contact Craig Salmon at: craig.salmon@liebherr.com.
PLEASE NOTE: Liebherr is recruiting this role directly. No recruitment agencies have been engaged for the recruitment of this role.
Applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Craig Salmon.
One Passion. Many Opportunities.
The company
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
Location
Liebherr-Australia Pty. Ltd.
67 Grey Street
4101 Brisbane
Australia (AU)
Contact
Craig Salmon
craig.salmon@liebherr.com
