Technical Advisor - 12 months fixed term contract

•    Visit site to investigate into technical problems and communicating with customers, factories and LGB accordingly to provide a technically lead solution.                 
•    Assist the Technical Manager with customer complaints in relation to invoice disputes.
•    Provide a dedicated support line for customers and uses this to develop outstanding rapport and relationships.
•    Circulate information and investigation details via written reports.
•    Obtain suitable solutions from Liebherr factories on technical issues and warranty claims.
•    Raise warranty orders, sales orders, work orders, purchase requests and invoices both internally and to customers.
•    Process warranty claims and ensures that returned warranty parts are sent back to the relevant factory with correct documentation.
•    Support the hands-on element of operations by undertaking out of hours responses as and when required.
•    Assist in the managing of service engineers and optimising their utilisation.
•    Promote all aspects of the After Sales Department.
•    Promote and prepare parts and service quotations.
•    Develop an effective working relationship with the after sales team and can support others where required.
•    Escalate the appropriate action in relation to broken or damaged company equipment.
•    Effectively use the operating system (BAAN) to be able to manage the following processes: sales orders, warranty orders, purchase orders in addition to checking stock availability and the pricing of spare parts.
•    Prepare and submit detailed reports and feedback for every investigation undertaken, including customer reports if required.
•    Pro-actively seeks new opportunities to develop personal skills and looks at opportunities in the role to apply these.
•    Take the initiative to liaise with the various support Liebherr factories as and when required.
•    Undertake all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements. Prepare risk assessments and method statements and implement safe systems of work as necessary.
•    Undertake training as required by the company from time to time, both at the workplace and off site, including overseas.
•    Represent the division at meetings and exhibitions as and when required.