Service Engineer - Harbour Mobile Cranes

•    Carrying out, servicing, inspection and repair of machinery and equipment at customer premises or on site.
•    Focusing, as a priority, on the company’s harbour crane types, but also to become familiar with other product types.
•    Diagnosing specific fault issues and action appropriately.
•    Returning all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling. 
•    Ensuring all service information is read, understood and filed.
•    Correctly filling all service manuals and that they are consistently updated.
•    Undertaking all work strictly in compliance with manufacturer guidelines and recommendations.
•    Developing outstanding rapport and relationships with all customers
•    Coordinating with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs
•    Supporting the roles of others ensuring administration and paperwork is completed effectively and on time as and when required