Service Controller - Biggleswade, Earthmoving
A vacancy has arisen within our Earth Moving After Sales Department based in Biggleswade for a Service Controller.
This role plays a key part in the success of Liebherr-Great Britain Limited’s Earth Moving Technical Division by delivering exceptional customer service and providing effective support to our service operations.
Working closely with customers, Field Service Engineers, and internal departments, you will ensure repairs, parts, and services are coordinated efficiently and completed at a high level and in a timely manner.
Key Responsibilities but not limited to:
- Inbound Call Leadership: Take the leading role in answering inbound depot calls swiftly and efficiently, successfully obtaining critical customer details, order numbers, or official authorisations.
- Engineering Scheduling: Liaise directly with internal and external customers to schedule machine repairs. Manage and control completion to required schedules, effectively monitoring progress through the Service mailbox and ensuring timely communication back to the customer.
- Resource Organisation: Take responsibility for organising and allocating the parts, labour, specialist tooling, and necessary resources required for the efficient completion of every repair job.
- Supplier Coordination: Take the lead in dealing with third-party suppliers, raising Purchase Order (PO) numbers, and closing these out upon the successful arrival of goods.
- Supervisory Support: Assist the Aftersales Manager directly in executing the daily operational duties necessary to support the broader service department and provide industry-leading customer service.
- Efficiency & WIP Management: Monitor and maintain department Utilisation and Work in Progress (WIP) targets. Partner with the administration team to drive repair jobs through the workflow to prompt invoicing within the strict 30-day corporate target.
- Secondary Revenue Generation: Take the lead in communicating with Field Service Engineers to compile, prepare, and deliver competitive estimates for secondary repair work to generate sales.
- Support Excellence: Build strong, long-term internal and external customer relationships through proactive communication and supportive aftersales activities.
- Workplace Management: Maintain an organised personal system of work, ensuring all physical and digital filing, service logs, and job documentation are handled and archived logically.
- Service Quality & Image: Ensure every interaction provides high-level, customer focused product support to protect brand reputation. Maintain a high-standard personal image that reflects the professionalism of the Liebherr brand.
- Self-Development: Take active responsibility for continuous self-development, proactively seeking opportunities to apply newly acquired skills within the scope of the role.
The Successful Candidate Will Require the Following
- 3 x GCSE pass grade A-C / 4-9 or equivalent inc Mathematics and English
- Competent plant engineering background
- Ability to articulate highly developed customer service skills applied in a working environment of similar complexity
- Self-motivated with a positive attitude
- Committed team player
- Excellent communication skills, both verbal and written
- Flexible approach to work
- Safety Focused
What we offer
- The opportunity to join a globally recognised, industry-leading manufacturer renowned for innovation, quality, and engineering excellence.
- A stable, secure, and supportive working environment with opportunities for long-term career development.
- Competitive salary and comprehensive benefits package.
- Ongoing training, professional development, and opportunities to enhance your skills and knowledge.
- The chance to work as part of a collaborative and customer-focused team dedicated to delivering exceptional service.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
LGB.careers@liebherr.com
