Parts & Administration Manager, Mobile Cranes - Biggleswade

•    Managing, supporting and developing members of Spare Parts, Service and Warranty Administration teams.
•    Allocating workloads and monitoring performance to ensure departmental objectives are achieved.
•    Identifying training and development needs and promoting continuous improvement within the team. 
•    Fostering a positive and collaborative working environment.
•    Confirming the validity of warranty claims received and maximise the levels of labour, materials, spare parts and sub-contract items recovered.
•    Ensuring team provide clear, concise and accurate claims, of all types, to our suppliers.
•    Questioning the acceptability or validity of a component or claim at any stage in the process, obtain better infor-mation from the depot and communicate effectively to the concerned factory.
•    Assisting in resolving accounts queries for both credit control and accounts payable departments
•    Ensuring correct documentation for returning both new and failed parts to factories.
•    Establishing and maintain good communications and effective relationships between suppliers, factories and in-ternal departments in the UK and abroad.
•    Issuing credit note requests.
•    Preparing, distributing and monitoring documentation for Extended Warranties and Contracts.
•    Monitoring and report on Service Information progress.
•    Preparing reports and statistics on all aspects of the departmental activities.
•    Collecting data and prepare reports on Key Account customer performance. 
•    Supporting the After-Sales team ensuring clear and concise communication between departments
•    Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements, Implement safe systems of work as necessary.