Field Service Technician - Tower Cranes
A vacancy has arisen within our Tower Cranes department based in Biggleswade for a Field Service Technician/ Electrician.
The role contributes to the success of Liebherr-Great Britain Ltd by carrying out effective maintenance erection/dismantling and repair work on equipment out at customer premises or on site and in the depots, ensuring both quality standards and timelines for repair are optimised at all times leading to increased customer confidence and repeat business whilst ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.
Your responsibilities as a Field Service Technician:
• Carrying out, servicing, assembly, inspection and repair of machinery and equipment at customer premises or on site or if required at the appropriate depot
• Diagnosing specific fault issues and action appropriately
• Supporting with testing and commissioning and signing off paperwork
• Returning all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling
• Ensuring all service information is read, understood and filed
• Correctly filing all service manuals and that they are consistently updated
• Undertaking all work strictly in compliance with manufacturer guidelines and recommendations
• Escalating the appropriate action in relation to broken or damaged company equipment
• Developing an effective working relationship with the support team at the depot and can support others where required
• Maintaining a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
• Supporting the roles of others ensuring administration and paperwork is completed effectively and on time as and when required
• Developing outstanding rapport and relationships with all customers
• Coordinating with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs
• Assisting with the correct identification of required spare parts
• Working with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in an condition that satisfies the customer
• Working in accordance with the company quality assurance guidelines
• Effectively contributing in recognising and improving work processes so as to drive greater efficiency
• Using initiative and optimises down times to pay courtesy visits to customers
• Proactively seeking new opportunities to develop personal skills and looks at opportunities out in the field
Your Profile:
The successful candidate will require the following:
• Recognised time served apprenticeship in either mechanical or electrical engineering with the willingness and aptitude to obtain 18th Edition Electrical Installation qualifications or be working towards.
• Able to demonstrate previous experience in a similar role and / or industry
• Good communicator at all levels
• Flexible approach to work
Our Offer:
• The opportunity to work with an industry-leading manufacturer.
• Secure and progressive work environment.
• Competitive salary and benefits.
• Training and personal development
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
Normandy Lane
SG18 8QB Biggleswade
United Kingdom (GB)
Contact
Aleksandra Szczepanska
LGB.careers@liebherr.com
