Field Service Engineer - LWE MK Products

•    To focus, as a priority on the Liebherr-Werk Ehingen (LWE) Mobile Tower crane (MK’s) customers in the United Kingdom and Republic of Ireland.
•    Maintain Continuous Personal Development by attending Mobile Tower Crane specific training and Mobile Crane training in Germany and locally.
•    Become familiarised with the MK products to assist with supporting the company in providing customer operator familiarisations.   
•    Carry out, servicing, assembly, inspection and repair of LWE products at customer premises or on site or if required at the appropriate depot
•    To investigate specific customer concerns on a project-by-project basis, providing technical reports as may be required
•    Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling 
•    Ensure all service information is read, understood and filed
•    Undertake all work strictly in compliance with manufacturer guidelines and recommendations
•    Develops an effective working relationship with the support team and can support others where required
•    Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
•    Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required
•    Develops outstanding rapport and relationships with all customers
•    Coordinates with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs
•    To represent the company in the best possible way at all times, promoting the Liebherr name and representing the Liebherr brand at all times in a professional manner and in accordance with the Company and Group requirements.
•    Works with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in an condition that satisfies the customer
•    To work additional hours as reasonably required to undertake the described duties and to be available to work a rota based out-of-hours customer support.
•    Is able to effectively contribute in recognising and improving work processes so as to drive greater efficiency
•    Ensures that self-image is a key contributor to promoting company business, and maintains both personal image and vehicle condition and cleanliness to an exceptional standard at all times
•    Uses initiative and optimises down times to pay courtesy visits to customers
•    Proactively seeks new opportunities to develop personal skills and looks at opportunities out in the field 
•    To ensure as far as possible that any commercial risks to the Company are eliminated when dealing with customers and suppliers
•    In all activities, ensure that the Safety, Quality, Environmental, Financial and Operational policies of the Company are adhered to and promoted, and that the Company procedures both operational and administrative of are maintained
•    Any other duty as required by management commensurate with the post.