Service Supervisor, Crawler Cranes & Deep Foundation Equipment
Join a dynamic team as a Service Supervisor for our Crawler Crane and Deep Foundation Equipment division.
Are you known for your organizational skills, leadership, and attention to detail? This position is for you! We are looking for a passionate Service Supervisor to lead all customer service–related operations, both in the workshop and in the field. From managing service calls and work orders to coordinating repairs, equipment logistics, and service contracts, you will play a key role in ensuring customer satisfaction. You will also work closely with various internal and external stakeholders, while actively contributing to the department’s business development.
If you are results-oriented, and looking to grow in a stimulating technical environment, join us and help drive our division forward.
Note: This position is 100% on-site.
Responsibilities
- Adhere to safety requirements as per company policies
- Handle calls for service department including service issues, scheduling customer equipment for service and concerns of scheduled customer meetings
- Manage work orders including the opening and closing of work orders, factory generated modifications and campaigns, accurately by ensuring that labor, parts, subcontracted repairs, lubricant, supplies and parts credits are accurate and work invoicing is done in accordance with company policies and key performance indicators
- Work in conjunction with the technical and warranty teams to resolve customer warranty and claims issues
- Coordinate equipment movement and float moves
- Organize factory generated modifications and campaigns
- Business development for the service department, field and shop
- Maintain and organize orientation and site access requirements
- Advise on technical training requirements for Service Technicians
- Review and approve service reports and work orders
- Manage service department purchasing, verify third party payables, and invoice process
- Coordinate contractors for field and shop
- Maintain service department documentation and prepare quotations
- Coordinate and maintain service contracts including monthly billing
- Coordinate service vehicle fleet maintenance
- Perform other related tasks
Competencies
- At least 3 years of supervisory experience
- Experience in the heavy equipment industry is preferred
- Experience in engineering or education in engineering will be considered an asset
- Valid driver's license in the province of employment
- Willingness to travel locally, nationally or on occasion internationally up to 25% of the time for training purposes
- Must have strong organizational and interpersonal skills
- Must have experience in the areas of administration, purchase orders and customer service
- Excellent customer relationship skills
- A dynamic and positive attitude focused on teamwork with an ability to work independently
- Ability to interact at all levels of the company and with customers
- Strong communication and organizational skills required
- Proficiency in Word, Excel (MS Office Suite) is essential
Our Offer
- Competitive wages with overtime opportunities
- Extensive benefits with employer paid premiums starting day 1
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- $600 annual safety boot & $400 safety glasses allowance*
- International training & development work opportunities for select roles*
- And much more!
Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Natalie Ely.
One Passion. Many Opportunities.
The company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
10440 267 ST
T7X 6A2 Acheson, AB
Canada (CA)
Contact
Natalie Ely
natalie.ely@liebherr.com
