Parts Advisor, Heavy Equipment
As a Parts Advisor at Liebherr, you will play a key role in delivering exceptional service and support to both internal teams and external customers. This position is responsible for providing expert parts advice, processing orders efficiently, and ensuring a seamless flow of communication between our branch, customers, and Liebherr factories and distribution centers. You will champion our Environmental, Health, and Safety standards while managing online and modification-related orders, handling returns per company policies, and supporting inventory activities. With a strong focus on accuracy, you will also be responsible for purchase orders, customer invoicing, and resolving billing discrepancies. This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced, collaborative environment.
Responsibilities
- Champion Liebherr Environmental, Health and Safety standards.
- Provide parts advice and expertise to all Liebherr customers, Internal and External.
- Process all Parts Orders to all Liebherr customers, Internal and External.
- Process all modification related orders and communicate with the factory.
- Champions processing Online Orders - eCommerce
- Build strong relationships with the Liebherr factories and distribution centers.
- Process all returns as per the Liebherr Canada return policy and procedure.
- Provide support during the branch inventory counts.
- Create purchase orders when necessary.
- Enter invoices into customer portals where applicable, email invoices to customer AP where applicable and correct any errors related to billing and payment issues.
- Other duties as assigned.
Competencies
- At least 3 years of previous Parts experience required.
- Heavy equipment industry experience will be considered an asset.
- Journeyman Parts Technician Trade Certificate required.
- Great attitude that will fit with the Liebher Parts Department's highly dynamic, functional team.
- A passion for learning and adapting to a constantly evolving industry.
- Demonstrated success providing customers with exemplary support
- Strong communication skills in verbal and written English and experience liaising effectively with customers
Our Offer
- Competitive wages with overtime opportunities
- Extensive benefits with employer paid premiums after 90 days
- Paid vacation starting at 120 hours PLUS 48 hours of dedicated sick time
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- $600 annual safety boot & $400 safety glasses allowance*
- Apprenticeship opportunities available*
- International training & development work opportunities for select roles*
- And much more!
Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Natalie Ely.
One Passion. Many Opportunities.
The company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
10440 267 ST
T7X 6A2 Acheson, AB
Canada (CA)
Contact
Natalie Ely
natalie.ely@liebherr.com
